FAQ
Shipping
Do you ship overseas
At the moment, our shipping services are limited to the UAE. If you're interested in placing an international order and need shipping assistance, please reach out to us at info@ekhaya.ae, and we'll do our best to assist you.
How long will it take to get my order
It varies depending on your location. Orders handled here typically require 2-3 business days for delivery. You'll receive delivery specifics in your confirmation email.
General
Can i return my product
Our goal is to consistently bring joy to our customers with our products and quality, ensuring your satisfaction with your new purchases. However, should you need to initiate a return, please reach out to us via email at info@ekhaya.ae, and we will guide you through the return process.
Refunds
You may request a refund for any item returned within the 14-day return period. Refunds are granted following inspection of the returned products. Your original payment method will be automatically refunded within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and reflect the refund.
Can i cancel or change my order
You can usually make changes to or cancel orders that haven't been shipped yet. Please reach out to our customer support team at info@ekhaya.ae with your order details as soon as possible to request any modifications, and we'll be happy to help you.
How do i stay updated on new arrivals and promotions
To keep yourself informed about promotions, fresh arrivals, and exclusive deals, we suggest signing up for our newsletter. Additionally, for instant updates, you can also track us on social media channels such as Instagram and Facebook.
